Geotab Developers

Introduction

Creates a new Helpdesk ticket through MyAdmin using the legacy (old) API.

This method allows authorized users to submit a Helpdesk ticket associated with a specific ERP account. The request must include valid authentication credentials (`apiKey` and `sessionId`) and a properly structured object containing all required ticket details.

Parameters

The active API key used to authenticate the request.

The active session ID associated with the authenticated user.

The HelpdeskTicket object containing the details of the issue or request.

Return value

A PostHelpdeskTicketResponse object containing the newly created ticket ID and the associated comment ID (if available; may be ).

Remarks

This method allows authorized users to submit a Helpdesk ticket associated with a specific ERP account. The request must include valid authentication credentials (`apiKey` and `sessionId`) and a properly structured object containing all required ticket details.

Code samples