Introduction
This is the base object for MyAdmin Helpdesk Ticket
Properties
AccountNumber
The account number that the ticket belongs to
AdditionalDetails
Additional details, optional
ApiResponse
Api Response field of the ticket, optional
AssigneeName
Ticket Assignee Name
Category
Ticket category
CcEmail
carbon copy of the ticket, optional
CodeSnippet
Code snippet field of the ticket, optional
CommentList
Collection of the Comment Id, not required when POST a new ticket
Context
Context field of the ticket, optional
CreatedAt
Creation datetime of the ticket
CreatedByEmail
Email Address of the ticket creator
CreatedByName
Name of the ticket creator
DatabaseName
MyGeotab Database Name, optional
Description
The description of the ticket
DeviceLights
Status lights on the GO Device, optional
HowIssueBegin
How issue begins field of the ticket, optional
HowToReproduce
How to Reproduce field of the ticket, optional
Id
Ticket Number
IsEvTicket
The ticket is related to EV, default false
IsReadOnly
If true, no changes or replies are allowed to the ticket (Archived)
IssueDescription
Issue Description field of the ticket, optional
IssueEnvironment
Issue Environment field of the ticket, optional
IssueIntermittent
Issue Intermittent field of the ticket, optional
LastUpdatedAt
Last updated datetime of the ticket
PoNumber
PO Number of the order, optional
Priority
Ticket Priority, default is Normal
Question
Question field of the ticket, optional
SerialNumberAndDescription
String Dictionary of Go Device Serial Number and Description, optional
Status
Status of the ticket
Subcategory
Ticket subcategory
Subject
The subject of the ticket
TroubleshootingStepTaken
Troubleshoot step taken field of the ticket, optional
Type
Ticket type
WrapperLibraryUsed
Warpper Library used field of the ticket, optional